SkyCorPeps accepts payment by EFT (electronic bank transfer). When you place an order, our banking details are shown on the confirmation screen and repeated in the order confirmation email, together with a unique payment reference. That reference is your order number. Enter it exactly as shown in the reference field of your transfer, because it is how we match an incoming payment to your order. If your banking app has a separate beneficiary reference field, put the order number there as well. Orders ship once payment clears.

We reconcile incoming EFT payments against orders on each business day. Transfers from the same bank usually reflect within a few hours, while transfers between different banks can take up to one business day, and longer over weekends and public holidays. Once your payment appears against your order number, the order status updates and you receive a confirmation email. If more than one business day has passed without confirmation, send your proof of payment to admin@skycorpeps.co.za or WhatsApp +27 78 350 0954.

Marking your payment as sent tells us that you have initiated the transfer. It does not confirm that the funds have arrived. Your order moves into an awaiting payment state and we begin watching for your reference on our bank feed. Once the funds reflect, the status changes and the order enters the packing queue. Orders processed before 11:00 SAST on a business day are despatched the same day, provided the payment has cleared by then.

Use your order number as the payment reference whenever you can, because it allows an automatic match. If you have already paid without it, send your proof of payment to admin@skycorpeps.co.za or via WhatsApp on +27 78 350 0954, quoting the order number, the amount and the date of the transfer. We will then match the payment manually against your order. Manual matching takes longer than an automatic match, so please allow additional time before your order moves to packing.

Once your parcel is handed to the courier, we send a notification to the email address on the order, containing the courier name and a tracking number. Enter that number on the courier's own tracking page for waybill-level updates. You can also check the status of your order at any time from the account area on skycorpeps.co.za. If tracking has not updated for two business days, or it conflicts with the status shown on your account, contact us and we will query the waybill with the courier.

Courier delivery is charged at a flat R250 nationwide, and courier is free on orders over R3,000. Orders placed before 11:00 SAST on a business day are processed the same day, subject to cleared payment. Main centres are typically reached within one to two business days after dispatch, while outlying areas take longer. All prices are quoted in South African rand. Deliveries are made to a physical door address from Monday to Friday.

Orders placed before 11:00 SAST on a business day are processed the same day, provided payment has cleared. Orders placed after the cut-off, or on weekends and public holidays, are processed on the next business day. Processing covers order verification, packing in insulated cold-chain packaging and handover to the courier. Same-day processing is a dispatch commitment rather than a delivery commitment: transit time depends on the courier and on the destination.

No. Deliveries must go to a physical street address where someone is able to receive the parcel, such as a home, office or laboratory. We cannot deliver to PO boxes, parcel lockers or unattended collection points, because cold-chain parcels need to be taken in and opened promptly. Please check the delivery address carefully at checkout, and tell us before dispatch if it needs correcting. Address changes requested after dispatch may not be possible.

Yes, international shipping is available by prior arrangement. Because courier costs, transit times and cold-chain handling differ by destination and parcel size, we quote each international order individually. Contact us at admin@skycorpeps.co.za or WhatsApp +27 78 350 0954 with the products and quantities you require and the destination country, and we will confirm feasibility, lead time and a quotation. Import duties, taxes and any local clearance requirements are for the consignee's account.

Parcels are despatched in insulated packaging with ice packs to keep the contents cool in transit. On arrival, open the parcel promptly rather than leaving it in a delivery box or a warm vehicle. Check the vial, septum and label against your order, and confirm that the batch number matches the accompanying documentation. Move lyophilised powder into cool, dry, dark storage straight away. Any damage, shortage or incorrect item must be reported within 48 hours, with photographs.

Keep lyophilised peptide in its sealed vial, stored upright, in a cool, dry place away from direct light, and ideally in the refrigerator for longer-term storage. Insulated packaging is sufficient for transit. Avoid repeated temperature swings and do not leave vials in a hot vehicle or on a sunlit bench. Once a peptide has been reconstituted, solution stability depends on the specific peptide, solvent and concentration, so follow the documentation for that product. Our Handling Guide sets out general laboratory storage practice.

Yes. A certificate of analysis is available for every batch we supply. It records the batch number, the peptide sequence, the observed and theoretical molecular mass, the HPLC purity figure and the appearance of the material. Request it by email at admin@skycorpeps.co.za or on WhatsApp +27 78 350 0954, quoting your order or batch number. Certificates are issued for research documentation; they describe the analytical characteristics of the material and are not a statement of suitability for any application.

Every vial label carries a batch number. That number is the link between the material in your hand and the analytical results recorded for the run it came from. Check that the batch number on the label matches the batch number stated on the certificate of analysis before using the material, and record both in your laboratory notes. If the numbers do not match, or a label is missing or illegible, contact us before proceeding so we can resolve it.

Research use only means the product is supplied exclusively for laboratory research. It is not a medicine, it is not intended for human or veterinary use, and it must not be administered to any person or animal. No SkyCorPeps product is approved for the diagnosis, treatment, prevention or cure of any condition, and no claim of that kind is made or implied. By ordering, you confirm that the material will be handled by suitably qualified personnel in an appropriate research setting.

We cannot provide guidance on administration, dosing or any human or veterinary use, and we will not answer questions of that kind. What we can do is point you to the general laboratory reference material on this site. The Handling Guide covers storage and general technique, the Reference Card summarises key figures, and the Reconstitution Calculator converts a quantity of powder and a chosen solvent volume into a solution concentration for laboratory work. Always consult the documentation supplied with the specific product first.

Products cannot be returned once they have been shipped, except where there is damage in transit, an incorrect item, or a verified quality issue. This restriction exists because we cannot confirm how a shipped peptide has been stored or handled, and lyophilised and cold-chain materials cannot be returned to saleable stock. Where a return is authorised, we confirm the process in writing before anything is sent back. Please do not ship anything to us without prior authorisation.

Report damaged, short or incorrect orders within 48 hours of delivery. Send your order number, a description of the problem and clear photographs of the parcel, packaging and affected vials to admin@skycorpeps.co.za, or WhatsApp +27 78 350 0954. We will investigate against the courier record and our packing documentation, then confirm the resolution in writing. Reports received after 48 hours are harder to verify against courier and packing evidence, which may limit the options available to us.

Where a refund is approved, it is processed to the original payment method, meaning the bank account from which the EFT payment was made. Refunds are initiated after the return or replacement has been agreed in writing, and normal bank processing times then apply. If you paid by a method other than EFT, we will confirm the refund route with you. Refund amounts cover the product and, where applicable, the courier charge.

Contact us as soon as possible by email at admin@skycorpeps.co.za or WhatsApp +27 78 350 0954. Orders that have not yet been packed can usually be changed or cancelled. Once an order has been packed or handed to the courier it cannot be amended, and it cannot be returned under our standard policy. If you need to add items after dispatch, we may need to raise a second order rather than amend the first.

We welcome enquiries from laboratories, institutions and resellers. Volume and wholesale pricing is quoted case by case, based on the products, the quantities and the frequency of ordering. Send your requirements, including catalogue items and quantities, to admin@skycorpeps.co.za or WhatsApp +27 78 350 0954, and we will respond with a quotation. Pricing is quoted in South African rand, and courier terms for larger orders are confirmed together with the quotation.

You can create a SkyCorPeps account at checkout or from the account link in the site menu. An account keeps your order history, billing and delivery details and the status of current orders in one place. That speeds up repeat ordering and makes it easy to retrieve an order number when you need it as a payment reference. Order confirmations and status updates are also emailed to the address registered on the account.

We process personal information in line with the Protection of Personal Information Act. Information you give us, such as your name, contact details, delivery address and order history, is used to fulfil your order, to provide support and to meet our legal and accounting obligations. We share only what is necessary with our courier and payment service providers. You may request access to, correction of, or deletion of your information by emailing admin@skycorpeps.co.za.